FAQs
Do I need to be home during cleanup?
You are not required to be at home during the service appointment. As long as we have access to your yard, we can carry out the necessary work. For your convenience, we will send you a text notification to inform you when we are en route, ensuring you are always aware of when to expect our arrival.
How often can I schedule pet waste removal?
We provide pet waste removal services weekly, twice-weekly, and monthly to guarantee that your outdoor space remains clean and devoid of unpleasant odors.
Are your pet waste removal services safe for my pets?
Our team employs pet-safe methodologies and utilizes eco-friendly products to maintain cleanliness in your yard. This approach ensures the safety of your animals as well as the preservation of the environment.
What about the safety of our pets?
Pet safety remains our foremost priority. We send you a text message with an estimated arrival time. Upon completion of the service, we will secure your gate and take a photograph for our records, which is available upon request. Additionally, our team thoroughly sanitizes all equipment after each yard visit to prevent any potential cross-contamination.
How are we billed?
We process payments on the card associated with your account following the completion of each service, rather than imposing a monthly fee. This policy ensures that you are only charged for services that have been rendered. Should a service be missed for any reason, you will not incur any charges.
What happens if I need to skip a service?
We acknowledge that unforeseen circumstances may arise, such as attending to personal responsibilities, being out of town, or inadvertently neglecting to unlock the gate. Please do not hesitate to contact us via telephone at 386-214-3396 or email at rw@dgpurfect.com, and we will be pleased to arrange a new schedule at your convenience.
What if there's an issue with the service?
We are committed to providing exceptional service at all times. Should you encounter any issues or wish to provide feedback, please contact us immediately so we can make it right. We will address your concerns promptly to ensure your complete satisfaction.